Train Accessibility Guide |

Train Accessibility Guide

Accessible travel policy August 2022

Man coming out of door on Caledonian Sleeper on to platform

Block text content:

Type of train

We operate British Rail Mark 5 (CAF) on all routes.

Looking down seated coach onboard Caledonian Sleeper

Block text content:

Seated coach

All guests need a ticket and seat reservation to travel on our services. If you have a preference on where you sit based on your access needs, please advise us when you make your booking.

Our club car has accessible seating options, including a table suitable for wheelchair access.

Caledonian Sleeper host on platform

Block text content:


All of our trains are served by onboard hosts who can provide assistance to guests.


Accessible toilets

Each seated coach provides access to an accessible toilet. For guests staying in an accessible room, there is an accessible toilet adjacent to the room.Standard toilet facilities or en-suite facilities re available for guests staying in other (non-accessible) rooms.

Audio announcements

As we run sleeper services, we only make audio announcements in emergencies and for final destinations. Please advise our onboard hosts if you need assistance with announcements or stopping times.

Visual announcements

Each coach provides a screen which displays passenger information such as next stop, points of interest, current location, destination and times. Please advise our onboard hosts if you need assistance with information or stopping times.

Ramps to board the train

We have ramps on board every train. Please be aware that ramps can only be used in the seated coach and coach J except for Glasgow trains where the ramps are available in coaches J and P.

Wheelchairs and scooters

We can carry scooters and wheelchairs up to 70 x 120cm and 300kg (combined weight of scooter and passenger). Each of our services has one or two seated coaches which each provide a wheelchair space. Guests traveling to and from Fort William need to change seated coaches at Edinburgh Waverley …


Every room on board our new trains captures the spirit of the Caledonian Sleeper, with handcrafted Glencraft mattress for the ultimate sleep. Here are some key features of our different room options.

Close up of control panel in room on Caledonian Sleeper

Block text content:

Charging Information

  • Please be aware that the Mobile Charging Points on board are designed for items like mobile phones, tablets and laptops.
  • We are unable to offer a power supply for charging wheelchairs or medical equipment such as ventilators. However, subject to availability, we would be able to offer this in our dedicated station lounges.

More Information

Please contact us and we will be more than happy to help you plan your journey and give you the information you need to make informed choices.


Phone: 0330 060 0500

Freephone: 0800 904 7267Monday to Friday (8.30am to 8.30pm)

Monday to Friday (8.30am to 8.30pm)
Saturday (8.30am to 3.30pm)
Sunday (2pm to 8.30pm)
Charged at standard local rate

Letter: 1 Union Street, Inverness IV1 1PP

Twitter: @CalSleeper

Facebook: @caledoniansleeper