Before Your Trip | Caledonian Sleeper |

Your Journey

Before your trip

How to Book Caledonian Sleeper Tickets

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Booking online

Select journey details

  1. Click on the “book” button
  2. Choose “one way” or “return” (we only sell individual journeys, so your out and return leg are treated as individual bookings)
  3. Choose your “to” and “from” destinations
  4. Select the date(s) of travel
  5. Select the number of guests. Family ticket discounts will be applied automatically by the booking system where applicable
  6. Add any railcards, bikes or pets
  7. Add any promotional code
  8. If you require a room supplement, click the “room supplement only” box.
    Room Supplements DO NOT INCLUDE TRAVEL. When you travel with a room supplement you must also have a valid travel ticket, such as an Anytime, Off-Peak or Super Off-Peak Single or Return; a Britrail or Interrail Pass; or an All Line Rover.
  9. Click on the “Get times and tickets” button

For bookings of 9 or more view our Group Travel page.

If you want your booking to be added to your Caledonian Sleeper account please make sure to log into your account before starting the booking process.

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Select Accommodation Type

  1. Select the accommodation type for each leg of your journey. If you require an accessible room, check the “accessible rooms” option to display the accessible accommodation available.
  2. If you are booking more than one room, you can use the “x Guests in x room” selection tool to choose how many rooms you would like to book. (Use this if you would like to book a separate room for each guest)
  3. You can make changes to the route, number of guests, railcards, bikes, pets and dates by clicking the “edit” icon
  4. You can use the “view more dates” option to see a calendar view of dates available. Select the type of accommodation you require from the menu at the top to show availability. To show accessible room availability select “accessible options. The calendar view shows live pricing across the month you have selected.
  5. When you are happy with your selection click on the “Next step: Guest Details” button
Screenshot of Guest Details page

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Enter Guest Details

  1. Enter the name, contact telephone number and email address for the Lead Guest. 
    We need contact details, for the Lead Guest only, in case we need to get in touch because of disruption or for other service-related reasons. Please make sure that you can be contacted by text message, using this mobile phone number, on the evening on which the service operates.
  2. Click on the “Next Step: Review Order” button
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Review Your Order

  • Check the details are correct for all legs of your journey
  • You can change which room(s) you have booked using the “change rooms” button. All bookings must comply with our travelling with children policy.

 

Please note that the booking system holds your room for 40 minutes.

 

If you leave this page you will not be able to rebook the same room until the system has released the room.

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Enter your Payment details

  • If the cardholder is the Lead Guest, fill in the address details
  • If the cardholder is NOT the Lead guest, click  “Use other payment details” and enter the details of the cardholder making the payment.
  • When details are correct click “Next Step: Pay with card”
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Enter card details

  • Enter the payment card number, expiration date and CVV security code
  • Click on “pay” button
Screenshot of Your Journey Confirmation page

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Confirmation

  • When your booking is complete you will see the confirmation page with your booking details. You will also receive a confirmation email containing a link to your E-Ticket.
  • E-Ticket

Booking alternatives

Booking via phone

You can book tickets over the phone by calling our Guest Service Centre on 0330 060 0500.

Booking at a ticket office

You can book tickets at any station ticket office.

Amending or cancelling a booking

We cannot make amendments to your booking. If your travel plans change you can cancel your ticket and book a new ticket. Please see our refunds page for details on how to cancel your booking.