During Your Trip
Hints & Tips
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Cashless train
We are a cashless train and will only accept debit and credit cards, Apple Pay and Google Pay.
We do not accept American Express.
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Smoke free service
We are a smoke free service. This includes e-cigarettes and vaping devices.
Once you are on board you will not be able to leave the train until your destination.
All UK train stations are non-smoking.
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Luggage / Storage
Each guest can bring onto the train, free of charge, three items of personal luggage – two items (such as a suitcase or rucksack, not bigger than 30cm x 70cm x 90cm) plus one item of hand luggage
There is space under the bed for your suitcases. Please do not put your luggage in the en-suite in Club en-suite and Caledonian Double en-suite rooms because if it falls it can block the door from opening.
If you have any larger luggage items you can let our on-board teams know and they show you where to store it in a secure area– our rooms are cosy therefore smaller luggage is recommended in the room.
Seated guests have access to lockers which are located above your seat. These are suitable for small personal items only.
In The Room
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Room Keys
We use a keycard system on-board our trains. To activate the lock on your room door tap the keycard against the reader outside your room twice.
When it flashes red after the second tap it means the lock is active. After that you just need to tap the reader once to enter the room.
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Host Call Button
You can contact your host by using the call button if you require room service or any other assistance.
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Sleep Kit & Toiletries
Seated guests will receive a Sleep Kit containing an eye mask and earplugs.
Classic guests Sleep Kit containing an eye mask, earplugs and a bar of soap.
Club en-suite guests will receive a Sleep Kit containing an eye mask, earplugs, and a bar of Arran Sense of Scotland Soap
Caledonian Double en-suite guests will receive a Sleep Kit containing an eye mask, earplugs, and a toilet bag with Arran Sense of Scotland toiletries including a bar of Arran Sense of Scotland soap.
All en-suites are equipped with a split dispenser filled with Arran Sense of Scotland shower gel and conditioning shampoo.
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Towels
All Club en-suite and Caledonian Double en-suite rooms are equipped with an en-suite shower room.
Towels are provided in a bag in your en-suite.
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Conserving water
At Caledonian Sleeper we pride ourselves on being a sustainable mode of transport, we encourage you to be eco-conscious too and conserve water when using your in room washbasin and en-suite shower in our Club en-suite and Caledonian Double en-suite rooms.
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Sockets
The in-room sockets are suitable for charging small devices such as mobile phones.
Seated guests have a USB charging port and plug socket available.
Please do not use the sockets for any other devices i.e. hairdryers and straighteners.
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CPAP BPAP Machines & Electric wheelchairs
Our sockets are not suitable for CPAP and BPAP machines or for charging electric wheelchairs.
We have charging facilities available for electric wheelchairs at Caledonian Sleeper Guest Lounges.
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Wi-fi
Though we have Wi-fi available on our service, the geography of our route means that sometimes we can’t guarantee Wi-fi will be available for your whole journey. If you want to watch or listen to something while you travel, we advise downloading before you board.
The highland landscape is the best entertainment we can offer, so why not put your phone down and take in the rugged landscape?
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Good to know
You will be travelling on a railway line so there will be the occasional bump. The train will stop and start a few times during the evening.
During the evening the formation of our train will change to allow us to serve all destinations, this means when you wake up the Club Car might be in a different place to where you left it the night before! This is normal and happens every service, our Hosts will be able to answer any questions.
Guests travelling on the seated coach to and from Fort William will be required to swap coaches at Edinburgh. Our on-board crew will be on hand to answer any questions. If you are travelling on this route with a bicycle or additional luggage you will be required to move your items during this formation change.
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Shower tokens
For guests traveling in our Seated coach or Classic Rooms and would like to freshen up before your journey, you can purchase a shower token for £10 from our lounges in Fort William and Inverness.
Our guests departing from Fort William showers are available from 1600 to 1700 and guests departing from Inverness showers are available from 1830 to 2000. Please be aware that this is subject to availability.
Guests arriving at Fort William, Inverness and London Euston can purchase a shower token from our on-board teams and showers are available on arrival.
Caledonian Sleeper operated lounges cost £10.00.
Rooms and Seats
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Caledonian Double En-suite room
Watch our video about the Caledonian Double En-suite room
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Club En-suite room
Watch our video about the Club En-suite room.
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Classic room
Watch our video about the Classic room.
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Accessible Double room
Watch our video about the Accessible Double room.
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Accessible Twin room
Watch our video about the Accessible Twin room.
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Seated Coach
Watch our video about the Seated Coach.
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Wheelchair Space and Seat
Watch our video about the Wheelchair Space and Seat.
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Club Car
Caledonian Double and Club guests have priority access to the Club Car. We operate on a first come first served basis and do not take reservations.
Our Club Cars are popular. If there's no space, our team may ask you to come back later.
We will do our utmost to accommodate Classic guests in the Club Car, where space is available.
Seated guests do not have access to the Club Car but can order for delivery to their seat.
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Breakfast
Caledonian Double and Club Room guests will receive a complimentary breakfast and can choose to have breakfast in the Club Car or in their room.
To choose your breakfast, complete the card provided in your room. Then, place the card on the door handle outside your room within 30 minutes of your departure.
Classic and Seated guests can purchase breakfast when on-board. Please speak to your host.
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Room service
Enjoy a taste of Scotland served direct to your room. Order via the call button in your room or visit the Club Car.
All rooms have a pull out table so you can enjoy your meal in the comfort of your room.
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Seated guests
Seated guests can choose from a variety of hot food, snacks, drinks and breakfast from our at seat menu.
Press the host call button above your seat to order from your host.
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Cashless train
We are a cashless train and will only accept debit and credit cards, Apple Pay and Google Pay. We do not accept American Express.
Menus
Enjoy a true taste of Scotland aboard Caledonian Sleeper services between London and Scotland
View menus here about View menus here
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The Club Car is the heart of the Caledonian Sleeper and serves a range of meals, drinks and snacks.
Caledonian Double En-Suite and Club En-Suite guests have priority access to the Club Car.
Seated guests do not have access to the Club Car.
We operate a cashless train and can only accept credit and debit cards. We do not accept American Express.
We ask that you only consume food and drinks purchased aboard our services in the Club Car.
Our Club Car is very popular. We try to accommodate everyone, but we have limited space and operate a first come first served policy. If the Club Car is full our hosts may ask you come back later.
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Breakfast
Caledonian Double En-Suite and Club En-Suite guests have breakfast included in their ticket price and can choose to eat breakfast in the Club Car or their room.
Classic ticket holders can pay for breakfast and choose to eat in the Club Car (subject to space and availability).
Please put your preference on the breakfast card in your room and leave it on your door handle within 30 minutes of departure.
Dinner, Specials & Drinks
Dinner
We operate a first come first served policy. Caledonian Double En-Suite and Club En-Suite guests have priority access.
Club Car Menu
Drinks
We stock a wide selection of drinks including soft drinks, hot drinks and a selection of alcoholic drinks including whiskies, gins, wines and beers.
Club Car Drinks Menu
Specials
We carry special food and drink items which aren’t on the menu. Ask your host for the specials on the night you are travelling.
View our Club Car menu
Enjoy a true taste of Scotland in the Club Car
Club Car Menu about Club Car MenuAdditional information
Accessibility
We offer a wheelchair table space for guests who need it.
Service animals
If you require a service animal they are welcome in the Club Car.
Pets
If you are travelling with a pet you cannot take your pet to the Club Car.