About Caledonian Sleeper
Our Service
Information requests
We are transparent about how we operate. We’ve adopted the Model Publication Scheme approved by the Scottish Information Commissioner to publicly share information.
Guide to Information FOI request SAR requestOur performance
We publish reports on how we are performing. Find our reports here.
Public Performance Measure Automatic Delay Repay Guest SatisfactionPolicies
View our policies here
Accessible travel policy Complaints handling policy (PDF, 399kb) Rules Of TravelPledges
In partnership with Network Rail and the Rail Delivery Group, we have agreed on a set of pledges which outline what good looks like, and what customers can expect before, during and after their journey by train.
View our pledges here
